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Recently, my husband wanted to have a home theatre set at home. So, we started to shop around. We went to examine a few types of home theatre set and decide what feature we want.

Basically, this is what ‘must have’ features for us:

1. USB slot
2. Karaoke function with 2 mic
3. Good sound

And of course, preferably with HDMI, to suit my LG Scarlet TV.. After looking around, we fell in love with a LG model. I think the model name is HT353 and you can see the description on this page: LG Home Thetre HT353.

Guide to purchase LG home theatre set at TESCO:

• Ask the technician whether they have the set in stock or not.
• Usually, if your choice of product is the cheapest product on offer, they don’t have the stock and they will ask you to choose another product with higher price.
• In my case, I wouldn’t want another product because none of the product they offered to me have the similar features as I wanted.
• The technician will tell you that they’ve already order the product and it will be available by certain day/ dates and asks you to come back on that day.
• So, you come again on that specific day to purchase your dream product. Unfortunately, that particular technician who promised to you that the product will be available on that day is not available – rest day, or lunch or whatever. So you have to talk to another technician.
• The new technician will tell you that the product is out of stock. When you tell them that another technician promised you that the product will available today, the new technician (let’s call him Technician B) will ask you who is the hell that technician who made that promised?
• Unfortunately, since TESCO is a big name in hypermarket industry, you assume that their staffs are well-trained and profesional. So, when a staff promised something to you, he represent TESCO. That supposed to make TESCO promised to you. And you never bother to remember who is the technician (What the heck? I don’t go there to make friends…)
• Even if you tell them the date and time you came to TESCO the other day, they couldn’t find out who was on duty on that particular time. I wonder why?! Aren’t they supposed to have a personnel record of who is where around the store?!
• Instead they ask you whether Technician A is male or female, tall or short, fair or dark, long hair or short hair, colour of their hair or eyes or nail.. Hehehe.. OK, that’s exaggerating.. But the funny thing is that they ask what did Technician A wore on that day? Of course Technician A wore TESCO uniform!
• Then, they say that Technician A is having lunch/ dinner. So, nobody else could clarify the matter to you. And you said, “Never mind, I wait!”.
• After 30 minutes, there is no sign of Technician A and you ask Technician B again. Technician B repeats all the questions (What is the name of Technician A)..
• Finally, when you almost lost all your patience after waiting for more than an hour, Technician B ask you to get the product from a nearby TESCO.
• So, you ask if Technician B could make a call to that nearby TESCO to ensure that product is available and in stock. Technician B tell you that he couldn’t do that and you have to make that call yourself.
• And of you go to another nearby TESCO.. Excitedly, you see that dreamed product is on the shelf. You call technician on duty (Technician C) and ask if it is available. He will says he needs to check it first.
• Unfortunately, it’s not available and Technician C asks you to get it from another nearby TESCO.
• You told him that you went to TESCO1 and it’s not available. You ask a favor from Technician C if he could contact TESCO3 and checks if that product is available. He said OK.
• Off he go to make that call from the office. After 30 minutes, he came and said, “Sorry, the office is already closed and nobody answer the phone.”
• You tell him that you will go to TESCO3 to check that product, however you wanted to know if it isn’t available can you buy the demo unit.
• Technician C says yes and assure you that everything is complete for the demo unit, including the remote control and the warranty.
• Then you go to the TESCO3…
• To your surprise, TESCO3 does have the same product displaying on shelf but with a price tag that double the price than what stated in the promo leaflet and at TESCO1 and TESCO2.
• You ask technician on duty and he confirms that the price tag is not wrong. Furthermore, the produc t is also unavailable.
• So, you went back to TESCO2 to get that demo unit.
• As always, Technician C went for dinner break and when you ask another technician available (Technician D), who tells you that you cannot purchase the demo unit.
• When you tell him that Technician C tells you that it’s all right to purchase the demo unit, Technician D asks you what is the name of Technician C.
• Then the whole process of ‘making friends with TESCO staff’ started again.
• Finally, you tell Technician D that you will lodge a report to the Ministry that TESCO make empty promises to the customer, Technician D calls the Manager on Duty.
• Manager On Duty come and tells you that he could order the product for you but you have to pay it first in full.
• After what you experience about ‘ordering thing from TESCO’ there’s no way you would want to pay first. Furthermore, TESCO couldn’t be certain on what date you will get that product.
• So, you exchange phone number with that Manager on duty and he promised to call you latest in two weeks time.
• Time flies so fast, after three weeks there’s no call from TESCO.

Guide to purchase home theatre set from COURTS:

• Ask the salesperson if that particular product in stock.
• If not, the salesperson asks you if you would like to make an order and the product will be available latest by two weeks time. He also said that in order to make an order, you need to put down some deposit (usually RM100).
• You agree and he started the paperwork.

Well, that’s it… Finally, I bought another type of LG home theatre set which double the price from the previous set. But it has the same features with advanced sound system. Read the description and pictures from this link.